Wipro is Hiring Work From Home/Office for Administrator | Back Office Associates | Apply Online.

Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.

1. Customer Service Representative

2. Back Office Associate

3. Administrator.

Responsibilities for Customer Service Representative - 

1. Customer service through calls, chats and emails
2. Ensure timely and accurate service delivery at defined productivity levels
3. Build client and domain knowledge to be able to deliver a resolution on the first conversation
4. Ensure adherence to client service level agreements like customer satisfaction, service level, handle time and customer effort
5. Adhere to customer service attendance and accountability policies
6. Execute query resolution and ensure proper documentation and follow up
7. Identify, share and operate operational improvements
8. Maintain internal and client level delivery quality on calls, chats and email conversations.