PowerSchool Careers Hiring - Freshers 2024: 0-1 Years

Associate Technical Support Engineer

Job Description

1. Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
2. Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
3. Logs and tracks calls using problem management database and maintains history records and related problem documentation
4. Prepares standard statistical reports, such as help desk incident reports
5. Consults with programmers to explain software errors or to recommend changes to programs
6. May test software and hardware to evaluate ease of use and whether product will aid user in performing work